We appreciate it's not always easy buying the perfect garment/item online and we understand that you may need to return items occasionally.
Full priced items need to be returned within 14 days of receipt.
Items need to be returned as they were received- unworn, unwashed, folded, and packed in original packaging with all swing tags attached.
Need to change a size? We don’t want you to miss out… We suggest you reorder the size you want immediately via the website and return the incorrect size for refund.
Please note, SALE items cannot be returned or exchanged.
We adhere to strict quality control procedures. However, every now and then an occasional fault manages to slip through the production process, and therefore must be returned. We must be notified within 3 days of receiving the faulty item. If you have a faulty item, you will need to email us at firstname.lastname@example.org before returning. For quicker processing of your returns, we would appreciate if you are able to email through photos of the fault and a good description of the issue. Any returns that fail to meet the appropriate critea outlined here may be returned to the customer.
Please note postage costs will be at your own expense unless faulty. Refunds are issued using the original method of payment. Any discount will be carried over. Shipping costs are not refunded.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Vivid International.
Please complete the form below for a return or faulty item. This will streamline the refund process and ensure we refund you correctly. A refund for the item/s will be processed within 1-3 business days of the product being received back at Vivid International HQ. You will receive a confirmation email once the return has been processed.
Download the Return Request Form
Post items back to:
PO BOX 3085
Carlisle South WA 6101
OUT OF STOCK ITEMS
- There can be rare occasions where another customer purchases the same item as you at the same time, either online or in store.
- In the event that this occurs we will notify you within 1-2 working days, advising you if we can get another in for you.
- If we are unable to get another in we will give you the choice of a refund, credit note or exchange.